Frequently Asked Questions
1. What types of products does Chubby Bee offer?
At Chubby Bee, we offer a variety of Dry Skin treatment products across several categories. You can explore our collections on our website at www.chubbybee.com.au to find something that suits your needs!
2. Are there specific categories or collections available?
Yes! We have curated several categories and collections for you to explore, including skincare, haircare, and wellness products. Visit our website to browse the different options available.
3. Where can I find information about the ingredients in your products?
You can find detailed information about the ingredients used in each of our products on their respective product pages. We believe in transparency, and we want you to feel confident about what you’re purchasing.
4. What should I do if I have specific ingredient preferences or allergies?
If you have specific ingredient preferences or allergies, we recommend checking the ingredient list provided on the product page. If you have further questions, please don’t hesitate to contact our customer support team.
5. How do I place an order?
Placing an order is easy! Simply browse our website, add your desired products to your cart, and proceed to checkout. Follow the prompts to complete your order.
6. What payment options do you accept?
We accept various payment methods, including credit cards, PayPal, and other secure payment options. You’ll see the available options during the checkout process.
7. How long does shipping take?
Shipping times can vary based on your location. Typically, orders are processed within 1-3 business days, and delivery usually takes an additional 3-7 business days. You can check your estimated shipping time at checkout or by contacting us once your order is placed.
8. What are the shipping costs?
Shipping costs depend on your location and the weight of your order. You can view the shipping costs at checkout before finalising your purchase.
9. Can I track my order?
Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment. Didn’t receive a tracking number? All good. contact us.
10. What is your return policy?
If you’re not satisfied with your purchase, we offer a return policy that allows you to return products within 30 days of receipt. The items must be unused and in their original packaging. Please visit our return policy for up to date details.
11. How do I initiate a return?
To initiate a return, please contact our customer support team via email or through our website. We’ll guide you through the return process and provide you with any necessary instructions.
12. What if I receive a damaged or incorrect product?
We’re sorry to hear that! If you receive a damaged or incorrect product, please contact our customer support team within 7 days of receiving your order, and we will assess and takes steps to promptly find a satisfactory resolution.
13. Do you offer exchanges?
Currently, we do not have an exchange policy. If you wish to exchange a product, please return the original item as per our return policy and place a new order for the desired item.
14. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order is shipped.
