Refund and Return Policy

Overview

Our policy for refunds and returns is valid for 30 days. If it has been more than 30 days since you made your purchase we cannot provide a full refund or exchange.

To set up a refund or exchange please reach out to us by email, text or phone within 7 days of getting your order.

“We will evaluate your request for a refund or return.”

A refund or return is not always guaranteed; it will depend on our decision and will be evaluated individually for each case.

We have the right to deny any requests for refunds returns or exchanges.

To qualify for a return your item must be unused and in the same condition as when you received it. It should also be in its original packaging.

We might request that you take a picture of your order or product so we can evaluate your claim. If you do not provide us with the photo or photos we cannot evaluate or process a return or refund.

You might need to send the order or product back to us. You are responsible for paying the return postage. We will provide you with the address to send back the item once we approve your return or refund.

Certain types of items cannot be returned. This includes items that were ordered by mistake, items that have been used, gift cards and others.

To finalize your return please provide a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received your refund yet check your bank account once more.

Next reach out to your credit card company. Keep in mind that it might take a little while for your refund to show up officially.

Next reach out to your bank. A refund usually takes some time to be processed before it appears in your account.

If you have completed all these steps and still haven’t received your refund please reach out to us at. karyn@chubbybee.com.au.

Sale items

In most cases, only regular priced items will be considered for a refund. Sale items or end of line products cannot be refunded.

Exchanges

We only replace items if they are defective. If you need to exchange it for the same item, contact us and we will give you the address to return your item. Returning an item does not guarantee you a refund or exchange.

Gifts

If you purchased an order as a gift, or if you were gifted our products,  the following will apply.

  • The original purchaser must apply for a refund or return.
  • If approved, the original purchaser must arrange for the products/s to be returned to Chubby Bee.
  • If approved, the refund or part refund will be credited or reversed back to the original payment method used when purchasing the order.
  • The refund could take up to 10 business days. 

Shipping on returns

Approved returns or exchanges where Chubby Bee is at fault.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We will send the replacement back to you at our cost.
  • Return delivery times will vary depending on where you live.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance, otherwise we can not guarantee that we will receive your returned item. If we don’t receive your returned item/s we can not offer you a replacement or refund.

Approved returns or exchanges where Chubby Bee is NOT at fault.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The cost of postage to resend the replacement back to you will be deducted from your refund.
  • Return delivery times will vary depending on where you live.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance, otherwise we can not guarantee that we will receive your returned item. If we don’t receive your returned item/s we can not offer you a refund or replacement.