Shipping Policy
Last updated: 10//01/26
At Chubby Bee, we aim to process and ship your order as quickly and smoothly as possible. Please review the information below for details on our shipping and delivery timeframes.
Dispatch Location
All orders are shipped from our premises in Burpengary East, Queensland 4505, Australia.
Order Processing & Handling Time
- Orders are typically processed and dispatched within 24 hours on business days (Monday to Friday, excluding public holidays).
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak periods, sales, or promotional events, handling times may be slightly extended.
Shipping Timeframes
Once dispatched, estimated delivery times within Australia are:
- Standard Delivery: 3 to 7 business days
Delivery times may vary depending on your location, carrier delays, or external factors beyond our control.
Shipping Costs
- Shipping costs are calculated at checkout and displayed before payment is completed.
- Free standard shipping is available on all Australian orders over $99.
- Orders under $99 will incur a standard shipping fee, calculated at checkout.
- Free shipping thresholds apply to the order total after discounts and before taxes, unless otherwise stated.
Shipping Methods & Carriers
We use reputable Australian shipping carriers to ensure reliable and timely delivery.
Carrier selection may vary based on parcel size, weight, and destination.
Tracking Information
- Where available, tracking details will be provided via email once your order has been dispatched.
- Please allow up to 24 hours for tracking information to update after dispatch.
Delivery Delays
While we do our best to meet estimated delivery times, delays may occasionally occur due to:
- Weather events
- Carrier network congestion
- Public holidays
- Incorrect or incomplete delivery details
Chubby Bee is not responsible for delays caused by postal or courier services once an order has left our facility.
Incorrect Address Details
Please ensure your shipping address is correct at checkout.
- Chubby Bee is not responsible for orders delivered to an incorrect address supplied by the customer.
- Additional shipping charges may apply if a parcel is returned and requires re-delivery.
Lost or Missing Parcels
If your order appears delayed or lost in transit:
- Please check your tracking information.
- Contact us at karyn@chubbybee.com.au (alternate email address if experiencing any issues contacting us is karyn@innerbalanceph.com) with your order number.
- We will assist you in lodging an enquiry with the carrier where applicable.
Contact Us
If you have any questions about shipping or delivery, please contact us:
- Email: karyn@chubbybee.com.au (alternate email address if experiencing any issues contacting us is karyn@innerbalanceph.com)
- Website: https://www.chubbybee.com.au/
